Kingsfield Privacy Notice
At Kingsfield Golf & Leisure, we’re committed to protecting your privacy.
This notice tells you what to expect when Kingsfield Golf & Leisure collects personal information online, face-to-face, over the phone, and in writing.
It applies to information we collect about:
people who use our services, e.g. our members, our customers, people who subscribe to our newsletter, people who request information from us; and
visitors to our website.
Any questions or complaints regarding this notice or our privacy practices can be sent to firstname.lastname@example.org or by writing to Robert Arkley, Managing Director, Kingsfield Golf & Leisure, Linlithgow, West Lothian, EH49 7LS. Alternatively, you can call 01506 671 607.
What type of information is collected from you?
If you contact us – whether at reception or by telephone, email, via the forms on our website - or take out a membership with us or organise an event, etc., we will routinely collect certain personal information such as your name, email address, IP address, contact number, information regarding what pages of our website you accessed and when, and so on.
If you pay for a membership, tuition, TaylorMade fitting, or an event, your payment information is not held by us; it is collected by our third-party supplier directly.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
How is your information used by us?
Kingsfield Golf & Leisure may use your personal information as is reasonably necessary, and in accordance with your instructions, to provide, maintain, and improve our services to you. This specifically includes: -
- notifying you of changes to our services;
- preventing or addressing any service issues that you may experience;
- carrying out our obligations arising from any contracts (i.e. memberships, events, etc.) entered into by you and us, and you and our third-party suppliers.
We also use your information to: -
- respond to your requests
if you contact us, we will use your information to respond
- seek your views or comments on the services we provide
from time to time we may carry out research to understand how we may improve our service to you
- send you communications which you have requested and that may be of interest to you
from time to time we may send you emails about special events or offers at Kingsfield, or about changes to relating to our trusted leisure partners/third-party suppliers
- communicate with you and for marketing purposes
for example, our e-newsletter with the latest information on Kingsfield Golf & Leisure, special offers, events information, and so on. You can opt out of these at any time
- billing and membership management
we use account data to administer accounts and keep track of billing and payments
How long will we keep your information for?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant membership and/or contract you hold with us, and then it will be archived.
We are legally required under UK tax law to hold basic personal data (name, address, contact details) for a minimum of six years; even if you are no longer a Kingsfield Golf & Leisure member/customer. In these circumstances, your data will be stored, archived, and then destroyed within this six-year window.
Your information that we use for marketing purposes (first name and email address) will be held until you notify us that you no longer wish to receive this type of information. You can unsubscribe from our marketing emails at any time using the ‘unsubscribe’ option within the email, or by emailing email@example.com directly to advise us of your preferences.
Visitors to our website
Like most websites, when someone visits www.kingsfieldgolfandleisure.co.uk we use third-party services - such as Facebook Pixel and Google Analytics - to track user interaction. We use this data to determine visitor behaviour patterns and to gain a better understanding of how visitors find and use our web pages as well the number of visitors to the various parts of the site. Although these third-party services record data such as your geographical location, device, internet browser and operation system, none of this information personally identifies you to us. We do not make and do not allow these third-party services to make, any attempt to find out the identities of those visiting our website.
What are cookies
When you visit a website for the first time, a cookie file is stored on your device so that when you visit that website again, it can help identify you again.
We use a range of cookies on the Kingsfield Golf & Leisure website, including third-party cookies, to:
- enable certain functions of the website
- to provide analytics and report usage statistics of the website
- measure and improve our service
- measure marketing and allow us to tailor offers based on your browsing habits
What are your choices regarding cookies
Information for marketing purposes
We use third-party providers - MailChimp - to deliver our e-newsletter. We gather statistics around email opening and clicks to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Notice
People who contact us via social media
We outsource our marketing and social media management so if you send us a private or direct message via social media the message will also be accessible to our third-party marketing agency. Your message will also be stored on the social media platform in line with their privacy notice. Kingsfield Golf & Leisure and our marketing agency will not share your private or direct messages with any other organisation.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 16 February 2018.
How to contact us
If you want to request information about our privacy notice, you can email us or write to:
Kingsfield Golf & Leisure